TBA - Prof. Agnieszka Wiszniewska-Matyszkie

Title: Dynamic optimization problems appearing while considering responsivity to consumers' expectations. Anstract: I'm going to present a dynamic optimization model for the optimal behaviour of a service provider whose consumers have some prior expectations about service quality, which adjust over time and they have discontinuous reaction to satisfying or dissatisfying experiences, which influences the goodwill of the firm. We analyse the dynamic optimization problem of the company with costly responsivity to customers' expectations, decreasing the strength of those experiences, as a control parameter. with best regards